FAQ
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1. AN ITEM WAS DAMAGED DURING SHIPPING. If your item was damaged during shipping, you are eligible for a refund after reject it. When requesting your refund, please be ready to provide Customer Service with graphs clearly showing the problem with the item and its courier number as soon as possible. Please also provide "Proof of Damage" documentation from your courier. 2. I RECEIVED AN INCORRECT ITEM. 1. Please contact us by telling the order number and the details you received. 2. Our Customer Service team will respond to you within 24 hours. 3. Once Customer Service confirms an item is incorrect, we will either refund you or dispatch an alternative item (if applicable and available). 3. HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? Orders typically process within 2-3 business days (Monday-Friday) and transit time is typically 3-5 days. 4. HOW DO I CHANGE MY DELIVERY ADDRESS? Please contact us as soon as you realize you need to change the delivery address as once it is shipped we cannot change the address. Contact Customer Service immediately! 5. DOES SEPTREE CHECK THE PRODUCTS BEFORE SHIPPING THEM TO ME? Yes, for sure. We have a professional Quality Control team. They will check carefully for each item we received from suppliers and manufacturers to avoid sending defective goods to our customers. If an item is found defective in our QC test, it will be returned to the supplier / factory. So please don't worry about receiving a defective item because we are committed to being a trustworthy and reliable seller on international on-line shopping market. 6. HOW DO I RETURN SOMETHING? Septree is happy to accept returns on all merchandise within 7 days of receipt. We also accept exchange within 60 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, Septree cannot accept returns on used or damaged merchandise. For additional information, please see our returns. |