Return Eligibility & Initial Inspection
Septree offers a 7-day return policy, which means you have 7 days after receiving your item to request a return. All returns are subject to a 10% restocking fee*.
- Item must be in the exact condition you received it.
- Must be completely unworn or unused, with all original tags attached.
- Must be enclosed in its original factory packaging and protective foam.
- A valid receipt or official proof of purchase (order number #SEP) is strictly required.
Damages and issues
Please inspect your order upon reception and contact us immediately at Septree-service@outlook.com if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Freight Responsibilities & Fee Breakdown
Clear transparency regarding return shipping costs and restocking deductions:
| Return Scenario | Shipping Cost Payer | Restocking Charge |
|---|---|---|
| Consumer Preference / Change of Mind | Consumer is responsible for freight based on chosen courier | 10% Deduction |
| Septree Fault (Damaged / Wrong Item) | Covered by Septree | 0% Fee (Full Refund) |
| Order with Free Shipping Promotion | Consumer pays return carrier costs | 10% Deduction |
| Refused Delivery / Returned to Sender | Original freight is forfeited / not refunded | 10% Deduction |
How to Start a Return (4-Step Process)
Confirm 7-Day Window
Ensure your request is submitted within 7 days of verified parcel delivery, and product remains unused in original box.
Contact After-Sales Support
Email Septree-service@outlook.com. If accepted, we will provide formal instructions and the designated warehouse address. Items sent back without first requesting a return will not be accepted.
Ship with Tracking Number
Package securely. We recommend obtaining a tracking number from the courier for the return shipment to guarantee delivery.
Inspection & Disbursement
Once received at our facility, refunds are disbursed within 2 business days upon inspection approval.
Exceptions & Strictly Non-Returnable Items
The following categories cannot be returned, exchanged, or refunded under any circumstances:
Please get in touch with our team if you have questions or concerns about your specific item before purchasing.
Refund Execution & Exchanges
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Processing
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Refund will be processed within 2 business days once we receive the return shipment. All returns are subject to a 10% restocking fee*.
Please remember it can take some time for your bank or credit card company to process and post the refund too.