Refund & Return
Policy.
Official terms governing item returns, defect inspections, restock charges, and payment reversals. We value transparency and a structured resolution process.
Post-delivery date. You have 7 days after receiving your item to request a return.
Post-inspection receipt. Refunds are disbursed within 2 business days upon facility approval.
Standard deduction applied to all eligible returns to cover processing and restocking.
Return Eligibility & Initial Inspection
Septree offers a 7-day return policy. All returns are subject to a 10% restocking fee. To be eligible for a return, the following criteria must be met:
- Item must be in the exact condition you received it.
- Must be completely unworn or unused, with all original tags attached.
- Must be enclosed in its original factory packaging and protective foam.
- A valid receipt or official proof of purchase (order number #SEP) is strictly required.
Freight Responsibilities & Fee Breakdown
Clear transparency regarding return shipping costs and restocking deductions:
| Return Scenario | Shipping Cost Payer | Restocking Charge |
|---|---|---|
| Consumer Preference / Change of Mind | Consumer is responsible for freight | 10% Deduction |
| Septree Fault (Damaged / Wrong Item) | Covered by Septree | 0% Fee (Full Refund) |
| Order with Free Shipping Promotion | Consumer pays return carrier costs | 10% Deduction |
| Refused Delivery / Returned to Sender | Original freight is forfeited / not refunded | 10% Deduction |
How to Start a Return
Follow these 4 sequential steps to initiate after-sales resolution.
Confirm 7-Day Window
Ensure request is submitted within 7 days of verified delivery. Product must remain unused in original box.
Contact Support
Email Septree-service@outlook.com. Items sent back without first requesting a return will not be accepted.
Ship with Tracking
Package securely. We recommend obtaining a tracking number from the courier to guarantee delivery.
Inspection & Refund
Once received at our facility, refunds are disbursed within 2 business days upon inspection approval.
Exceptions & Strictly Non-Returnable Items
The following categories cannot be returned, exchanged, or refunded under any circumstances:
Please get in touch with our team if you have questions or concerns about your specific item before purchasing.
Refund Execution & Exchanges
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refund Processing
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 2 business days (subject to a 10% restocking fee).
Please remember it can take some time for your bank or credit card company to process and post the refund too.
Need to initiate a return?
To ensure a smooth process and avoid rejected packages, please email our return desk directly before shipping any items back to our facility.
