Limited Product Warranty Policy

Septree warrants that, under normal household use and in compliance with product instructions, Septree products will be free from defects in materials and workmanship from the date of initial purchase. The company provides the following warranty services:

• One-Year Free Warranty: Within the first year of purchase, Septree will provide free repair or replacement services for any quality issues covered under warranty.
• Ten-Year Technical Support: Septree will continue to provide technical support for ten years after purchase. Should any malfunction occur during this period, users may contact our support team for repair solutions.

During the one-year free warranty period, Septree will, at its sole discretion, provide service through one of the following methods:

• (i) Refund the purchase price;
• (ii) Repair products with material or workmanship defects; or
• (iii) Replace the product with one of equal or greater value.

This warranty applies solely to the original consumer who purchased the product from Septree or its authorized dealers and is non-transferable.

When requesting warranty service, the original purchaser must provide proof of defect and valid proof of purchase date. Products purchased from unauthorized dealers are not covered by this warranty.